Safe Shuffle support

Write to support@safeshuffle.com and a person will answer.

Setting up

Adding a phone? On a phone already in the household, open Household from the profile menu and make a code. On the new phone, sign in with that phone’s Apple ID and choose Join with a code.

Forgot the caregiver PIN? On the phone of whoever set up the household, sign in with Apple again when asked, then choose a new PIN.

Songs and profiles

A song I know is fine won’t play. Tap it to see why. If you agree it’s fine, choose Play anyway for once, or Add to safe list to allow it on that profile from now on. Both ask for the caregiver PIN.

A song got through that shouldn’t have. Long-press it, or use the flag on the Now Playing screen, and say what’s in it. The profile decides what follows, on every phone in the household.

Lots of my saved music says “not checked”. Some older purchases and uploads can’t be matched to Apple Music’s catalog, so nothing can look them up. In Edit filters, “Play unchecked music from your library” decides whether they play.

Hide album covers. Edit filters → Artwork → Hide album artwork.

In the car

CarPlay: Safe Shuffle appears on the CarPlay screen with only the music that passes the active profile. Change profiles on the phone.

Siri: say “Hey Siri, play [a song, artist or album] on Safe Shuffle”. A song that doesn’t pass isn’t played.

Subscription

Manage or cancel it in the Settings app, under your name, then Subscriptions. One subscription covers every phone in the household.